Privacy Policy
Last Updated: November 5, 2025
Callium AI ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our AI-powered employee services for lead qualification and appointment scheduling (the "Service").
By using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your information as described herein.
If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this Privacy Policy.
1 Who We Are
We are a technology company specializing in artificial intelligence solutions for business automation. We provide AI-powered conversational employees that help businesses qualify leads and schedule appointments more efficiently.
As a data controller, we are committed to compliance with applicable data protection laws, including the GDPR, CCPA, and other relevant privacy regulations.
2 Key Definitions
- Personal Information: Any information that identifies or can be used to identify an individual, including name, email, phone number, IP address, and device identifiers.
- Customer: Any business or organization that subscribes to our Service.
- Lead/Contact: An individual who interacts with our AI employee through a Customer's implementation.
- Service: Our AI-powered employee platform and all related features and functionalities.
3 Information We Collect
Information You Provide
- Account Registration: Name, email, phone, company name, job title, and account credentials
- Payment Information: Billing details processed securely by third-party payment processors
- Service Configuration: Business rules, conversation scripts, and calendar integration settings
- Communications: Information provided when contacting our support team
- Lead Data: Contact information and conversation data for individuals interacting with your AI employee
Information Collected Automatically
- Device Information: IP address, device type, OS, browser, and device identifiers
- Log Data: Access times, pages viewed, links clicked, and error logs
- Usage Data: Feature usage, conversation metrics, session duration, and performance metrics
- Conversation Data: Full transcripts and recordings of AI employee conversations
- Location Information: General geographic location based on IP address
Information from Third-Party Sources
- Calendar Integrations: Availability and appointment data from Google Calendar, Microsoft Outlook, etc.
- Communication Platforms: Data from messaging, email, and SMS platforms you integrate
- Data Enrichment Services: Demographic and professional details from third-party providers
- Public Sources: Publicly available information from social media and business directories
4 How We Use Your Information
To Provide the Service
Legal Basis: Performance of contract
- Operating and delivering the AI employee functionality
- Processing conversations and qualifying leads based on your criteria
- Scheduling appointments through calendar integrations
To Process Payments
Legal Basis: Performance of contract
- Processing subscription fees and sending invoices
- Detecting and preventing payment fraud
To Communicate with You
Legal Basis: Performance of contract and legitimate interests
- Providing customer support and service updates
- Sending marketing communications (with your consent where required)
To Improve and Optimize the Service
Legal Basis: Legitimate interests
- Analyzing usage patterns and training AI models
- Troubleshooting technical issues and measuring performance
To Ensure Security and Compliance
Legal Basis: Legitimate interests and legal obligations
- Detecting fraud, abuse, and security incidents
- Responding to legal requests and protecting user safety
To Create Aggregated Data
Legal Basis: Legitimate interests — We may anonymize and aggregate personal information for analytics, benchmarking, and product improvement. This data does not identify individuals.
5 How We Share Your Information
WE DO NOT SELL YOUR PERSONAL INFORMATION.
Service Providers
We share data with trusted third-party providers for cloud hosting, payment processing, email delivery, analytics, and customer support — only as necessary to perform their functions.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.
Legal Requirements
We may disclose information in response to valid legal processes, government requests, or to protect public safety.
With Your Consent
We may share your information with third parties when you have given us explicit consent, such as when authorizing third-party integrations.
6 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect usage information and provide functionality.
- Essential Cookies: Required for authentication and core functionality
- Performance Cookies: Help us analyze usage and identify technical issues
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track browsing behavior for targeted advertising
Manage cookies through your browser settings or learn more at www.allaboutcookies.org.
7 Data Security
We implement administrative, technical, and physical security measures including encryption at rest and in transit, access controls, regular security assessments, and incident response procedures.
Important: No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8 Data Retention
We retain personal information as long as necessary to fulfill the purposes outlined in this policy, considering the nature and sensitivity of data, legal requirements, and deletion requests. When no longer needed, we securely delete or anonymize it.
9 Your Privacy Rights
Access & Portability
Request a copy of your personal data in a structured, machine-readable format.
Correction
Request correction of inaccurate or incomplete information we hold about you.
Deletion
Request deletion of your data, subject to legal exceptions.
Restriction
Request we restrict processing of your data in certain circumstances.
Objection
Object to processing based on legitimate interests or direct marketing.
Withdraw Consent
Withdraw consent at any time without affecting prior lawful processing.
To exercise your rights, contact info@callium.co. We respond within 30 days. You may also lodge a complaint with your local data protection authority.
10 International Data Transfers
Your data may be transferred to and processed in countries with different data protection laws. We implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure adequate protection.
11 Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect their personal information. If you believe we have, contact us at info@callium.co immediately.
12 Third-Party Links and Integrations
Our Service may link to or integrate with third-party services. We are not responsible for their privacy practices. When you connect third-party services such as calendars, you authorize us to access data as permitted by their terms.
13 Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on our website or sending an email. Continued use of the Service after changes are posted constitutes acceptance.
We are committed to protecting your privacy and handling your personal information responsibly. Thank you for trusting Callium AI with your data.
14 Contact Information
Questions, concerns, or requests regarding this Privacy Policy:
Privacy Officer: Badreddine EL MALYH, Founder & CEO
Address: 1234 Innovation Drive, Suite 500, Austin, TX 78701
Email: info@callium.co
Phone: +1 (302) 496-5213